Below are some samples from Resolve clients testimonials. We feel these encompass the level of service we are achieving across our client base. To speak to any of our clients or to discuss any aspect of our services please drop us an email.

With permission from Mark Hulme of The Cambridge Food Company, we are delighted to be able to share with you the history and details behind our relationship with one of our fastest growing clients.

In late 2004 we sent out approximately 1,000 leaflets to businesses across Cambridge. The response rate was the standard 2%, however, we did get a call from Mark Hulme of The Cambridge Food Company (Camfood).

We met with Mark Hulme in the University Arms Hotel, where, together we planned Mark’s management buy out of the business over a cappuccino.

This was a project that included a term loan (a repayment loan over 5 years), an overdraft and some negotiation with the current owners and the bank (in this case Bank of Scotland). In order to secure the funding we set about preparing a comprehensive business plan and budget with Mark. We prepared the tax planning and workings and submissions for the project.

This process took approximately 3 weeks, Paul Reid and Mark Hulme met with 5 banks and Mark decided to proceed with Bank of Scotland.

The takeover happened in June 2005, we were engaged as accountants and business advisors following that date. We assisted Taylor Vinters and Camfood with the tax aspects of an EMI scheme to reward a key staff member.

Since then the business has gone from strength to strength. Turnover grew significantly in the first accounting period and has increased dramatically (outperforming our projections) in the year to 31 March 2007. Profits are up, the balance sheet is improving and cashflow has improved due to strong financial control.

Our ongoing relationship is based on the quarterly management accounts, produced by their finance manager. We assist in the review process and then meet with the directors to discuss progress, projects, growth and the pipeline. It is a relationship that is working well. We provide corporate and personal tax support as part of our fee.

We asked Mark Hulme to comment: “The management buy out was an incredibly busy period in my business life and it needed my utmost concentration. It was imperative that I found the right business partners to bring about the right commercially viable resolution and engaging Paul and his team was definitely the right move. The Cambridge Food Company continues to go from strength to strength as does our relationship with Resolve Business Solutions.”

Our relationship works because of a number of ingredients.

Our approach is similar to that of Camfood, they work hard, deliver results and straight answers. We meet and communicate regularly, review information and spend time thinking about areas of improvement. It is in essence the relationship that we really want to create with all clients. The measures of our success are in the financial controls now in place and the performance of the business.
Mark Hulme - The Cambridge Food Company

Richard Osborn approached us in May 2006 to help him with a new and exciting business – Custom-stor.  Richard was leaving an employed role to set up a new business manufacturing made to measure storage solutions for home and the workplace.

“Sound financial planning and reporting was a "must have" for Custom-Stor right from day one. I wanted to work with a dynamic accountancy practice that offered a wide range of services at sensible prices. Resolve fitted the bill perfectly.” Says Richard Osborn.

Richard had a detailed business plan and had researched the marketplace very thoroughly.  Richard met with Paul Reid in our Histon office where they agreed a service level that includes annual accounting, management accounting and VAT support.  Richard also outsourced his payroll to us.

Things progressed quickly for Richard and Custom-stor, orders started coming in after he exhibited at a number of shows.  Richard moved into premises near Peterborough almost immediately.

We felt it was important that in the first year of this business that we had regular meetings and contact with Richard.  We therefore hosted monthly meetings that covered the financial performance of the company.

“As our business has expanded over the last 12 months Resolve has been on hand to provide support and advice. They provide the professional accounts discipline that I want in the Company and will be an invaluable aid to our next phase of growth.” says Richard

The future looks positive for Custom-stor and we look forward to working with Richard and his team over the coming months as his business enters more exciting times.
Richard Osborn - Custom-stor

“Resolve are a good fit for our business model as they are not typically stuffy and boring and I feel happy that they are professional and speak well of our business opportunity"
Operations Director, National Client (letter)

"I can honestly say you make my life very easy from an accountancy point of view (stamped addressed envelope into the bargain!) Thank you it really is appreciated”
Director, Sales and Marketing Company (email)

“I would not recommend you if I was not entirely confident that you would do a good job for my friend”
Owner, IT business

Click here to download a full Resolve Client Testimonials.